1. Introduction
At Revive Hosting, we strive to provide reliable game server hosting and VPS hosting services. This Refund Policy explains the conditions governing refunds, account credits, cancellations, and billing disputes.
Before purchasing a service, customers should carefully review the selected hosting plan, configuration, pricing, billing period, Terms of Service, and this Refund Policy.
By completing a purchase, you acknowledge that you have had the opportunity to review these terms before placing your order. Nothing in this policy excludes rights or remedies that cannot legally be excluded.
2. Our Commitment to Customer Satisfaction
Customer satisfaction is important to us. If you experience a technical issue, billing concern, or problem with your hosting service, we encourage you to contact our support team so we can investigate and attempt to resolve the issue.
Depending on the circumstances, we may offer technical assistance, service restoration, account credit, or another appropriate resolution.
Contacting support does not guarantee a refund, but it gives us an opportunity to understand the issue and determine an appropriate solution.
3. General Refund Policy
All payments are considered final once processed, except where a refund or other remedy is expressly approved under this policy or required by applicable law.
A change of mind, change in personal preferences, decision not to use an active service, or selection of an unsuitable hosting plan does not automatically qualify for a cash refund.
Where Revive Hosting approves a refund and a credit-based resolution is permitted, the approved amount may be issued as account credit for eligible future services instead of being returned to the original payment method.
Refund requests are assessed according to the circumstances of the transaction, the applicable service terms, and any legal obligations that apply.
4. Change of Mind and Customer Responsibility
Customers are responsible for reviewing their selected service, server configuration, available resources, pricing, and billing cycle before completing an order.
Cash refunds are not provided solely because a customer:
- Changes their mind after purchasing a service.
- No longer wishes to use the service.
- Selects a hosting plan or configuration that does not meet their expectations.
- Purchases an unsuitable service or resource allocation.
- Decides to stop using an active server.
- Experiences a change in personal circumstances.
If you are unsure which hosting plan is suitable for your requirements, please contact our support team before purchasing.
5. Non-Refundable Payments and Services
Except where required by applicable law or expressly approved under this policy, the following payments are non-refundable:
- Initial service orders once the service has been provisioned or activated.
- Subscription renewals and recurring payments for a billing period that has already begun.
- Hosting upgrades, additional resources, and add-on services once provisioned or activated.
- Completed setup, installation, and other service-related charges.
- Third-party licenses, products, or services purchased or activated on your behalf.
- Unused time remaining in a paid billing period following voluntary cancellation.
These conditions do not override any mandatory refund rights or applicable service-level commitments.
6. Account Credits Instead of Cash Refunds
Where Revive Hosting approves a refund request and issuing account credit is permitted, the approved amount may be credited to the customer’s account for eligible future purchases or invoices.
Account credits:
- May be used toward eligible Revive Hosting services, subject to applicable restrictions.
- Are not cash refunds and cannot ordinarily be withdrawn to a bank account or payment card.
- Are subject to any conditions communicated when the credit is issued.
- Cannot be exchanged for cash unless required by applicable law or expressly approved by Revive Hosting.
The amount and conditions of an approved credit will be communicated to the customer.
7. Service Downtime and Technical Issues
If you experience service downtime, server performance problems, or another technical issue, please contact our support team so we can investigate and attempt to resolve the problem.
We will assess reported issues based on the available technical records, the nature and duration of the incident, and any applicable service-level commitments.
Depending on the circumstances, we may provide troubleshooting, service restoration, account credit, or another appropriate remedy.
Service downtime or a technical issue does not automatically qualify for a cash refund. However, any remedy required under applicable law or an applicable service-level agreement will remain available.
Customers should provide relevant information, including the affected service, approximate incident time, and error messages, where available.
8. Subscription Renewals and Cancellations
Subscriptions renew according to the billing frequency and renewal terms disclosed when the service is purchased.
Customers who do not wish to continue a subscription should submit a cancellation request through the appropriate billing account or support process before the next renewal date.
Unless otherwise stated in the applicable service terms or required by law:
- Cancellation prevents future renewals once the cancellation takes effect.
- Cancellation does not automatically refund payments already processed.
- Unused time remaining in the current billing period is not automatically refundable.
- Customers are responsible for checking their cancellation status and retaining confirmation of their request.
Customers should carefully review the cancellation options presented in their billing account and confirm whether the service will terminate immediately or at the end of the current billing period.
9. Refund Request Procedure
If you believe your situation qualifies for a refund, account credit, or another remedy, contact our support team through our official billing support portal:
https://billing.revivehosting.net/supporttickets.php
Please include the following information where available:
- Your account email address.
- Your order or invoice number.
- The payment date and amount.
- The affected service or subscription.
- A clear explanation of the issue and the resolution requested.
Our team will review the available information and respond within a reasonable timeframe. Submitting a request does not guarantee approval.
10. Billing Disputes and Chargebacks
If you have concerns about a payment, invoice, subscription renewal, or service issue, we encourage you to contact our billing support team so we can investigate.
If you believe a payment was unauthorized, duplicated, incorrectly processed, or otherwise disputed in good faith, please notify us promptly.
When investigating a billing dispute or responding to a chargeback, Revive Hosting may review and, where appropriate, provide relevant records to the applicable payment processor, bank, or financial institution. These records may include:
- Order details, invoices, and payment transaction records.
- Available records showing acceptance of the Terms of Service and Refund Policy.
- Applicable policy versions and acceptance timestamps, where available.
- Service activation, provisioning, usage, suspension, and cancellation records.
- Relevant support tickets, emails, and other customer communications.
- Recurring billing disclosures and available payment authorization records.
Such information will be handled in accordance with applicable privacy laws and payment-provider requirements.
Nothing in this policy prevents customers from raising legitimate payment disputes or exercising their rights under applicable law or their payment provider’s rules.
11. Policy Updates
Revive Hosting may update or revise this Refund Policy from time to time to reflect changes in our services, business practices, technical requirements, or applicable legal obligations.
The latest version will be published on this page with an updated effective date. Where required by applicable law, or where a material change warrants notice, we will provide appropriate notice.
Changes will apply prospectively to the extent required by law and will not automatically remove rights that have already accrued.
Customers are encouraged to review this page periodically to stay informed about our current refund and cancellation terms.
12. Contact Us
If you have questions about this Refund Policy, need assistance with a billing issue, or wish to submit a refund request, please contact our support team through the official billing support portal:
https://billing.revivehosting.net/supporttickets.php
Please provide your account email address and relevant order or invoice details so our team can review your request efficiently.
Thank you for choosing Revive Hosting.